EXP Computer Bluetooth: iPAQ H3870 - Manual (Page 11)

5. Troubleshooting
5.1 P ROBLEMS S YNCHRONIZING FOR THE F IRST T IME
ActiveSync connections – although reliable once they are established – can sometimes be tricky
to establish for the very first time. We have seen problems when ActiveSync can be in a odd
state where it does not recognize the remote device. If your devices refuse to sync up, try the
following before assuming that your configuration is wrong:
• Put the device in its cradle and ActiveSync the traditional way. In some cases, this has
been known clear up the problem.
• Reboot the laptop or desktop computer. This has been known help.
• Soft reset your iPAQ H3870 and try again. This has also been known to help. See the
diagram below for instructions on how to soft reset your H3870.
Please try each of these before contacting WIDCOMM, Inc. technical support.