Datamax-O'Neil APEX 4 User Guide - Manual (Page 24)

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Certain operations (for example, printing receipts with a lot of bar codes and graphics)
drain the battery more quickly.
•
Dispose according to your local regulations. Do not throw in trash.
Do not disassemble, short circuit, heat above 80°C, or incinerate: The battery may
explode.
4.5 Recycling Batteries
The Rechargeable Battery Recycling Corporation (RBRC) is a non-profit organization created to
promote recycling of rechargeable batteries. For more information about how to recycle batteries
in your area, visit http://www.rbrc.org
4.6 Troubleshooting
Problem Action
Does not feed
paper or has a
paper jam
• Remove any jammed supply
Reload paper supply
Does not print Check or replace the printer’s battery
Make sure the paper supply is loaded correctly, not backwards.
Verify communication between the host device and the printer by
disconnecting the communication cable and performing a printer self
test.
Light printing • Check or recharge the battery
Adjust the print contrast through print application.
Voids in printing Clean the print head following the cleaning instruction listed in the
Section 4.1
.
Red (Error) LED on • Check that paper roll is not out and paper door is closed.
• Error reading MCR.
After extended printing, print head may be hot; printer will pause
before resuming printing.
If the problem is not identified following the troubleshooting guide, contact Datamax-O’Neil
Technical Support. Support numbers and Email addresses are listed at Section 6 .
Other than routine cleaning and other maintenance described in Section 4 , the printer is
not intended to be serviced by the user. It must be returned to an Authorized Service
Center. Under no circumstances should the user attempt to take the printer apart