Atec TTC-T-Berd-211 - Manual (Page 8)

Customer Services
hen you buy a TTC product, you get more than a world-class test instrument – you get world-class
services, too.
W
Warranty and
Instrument Service
TTC service excellence starts with a three-year
warranty on all mainframes. You can extend your war-
ranty with our product maintenance agreements, which
include plans for service and calibration. Normal service
turnaround is five business days, or expedited service is
available for even faster turnaround.
Customer Care
Call Customer Care to obtain return authoriza-
tions, arrange for product calibrations and upgrades, or
get information on products, training, and maintenance
agreements.
Technical Assistance
Call TTC’s Technical Assistance Center for free,
expert consultation on any technical problem. Our engi-
neers can help you with product configuration, test ap-
plications, circuit qualification, and more.
Advanced Applications
Engineering (AAE)
The AAE team offers expertise in software devel-
opment, test procedure development, and applications
consulting, as well as years of expert test knowledge. AAE
services include software customization, test procedure
development, and network consulting.
Technical Training
TTC offers hands-on training at our facilities in
the USA, Canada, UK, and Germany. We can provide on-
site training at any location you choose. And, we offer
computer-based training and customized multimedia
courseware so you can train anytime, anywhere, at your
own pace and on your own PC.
How to Contact
Customer Services
Toll Free: 1-800-638-2049
(M-F, 8:00 a.m. - 8:00 p.m., ET)
Telephone: +1-301-353-1550
Fax: +1-301-353-9216 (Customer Care)
Internet: www.ttc.com
E-mail: [email protected] (training)
[email protected] (instrument repair)
[email protected] (technical assistance)