Guarantee/customer service, Grea – Zanussi ZHC6121X User Manual

Page 69

electrolux 69

Guarantee/Customer Service

GREA

GREAT BRIT

T BRIT

T BRITAIN & IRELAND

AIN & IRELAND

Standar

Standard guarantee conditions

d guarantee conditions

We, Electrolux, undertake that if within 12 months of the date of the purchase this Electrolux appliance or any
part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option
repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
• The appliance has been correctly installed and used only on the electricity supply stated on the rating

plate.

• The appliance has been used for normal domestic purposes only, and in accordance with the

manufacturer’s instructions.

• The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person

not authorised by us.

• Electrolux Service Force Centre must undertake all service work under this guarantee
• Any appliance or defective part replaced shall become the Company’s property.
• This guarantee is in addition to your statutory and other legal rights.

Exclusions

Exclusions
• Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs

or removable parts of glass or plastic.

• Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside

the United Kingdom.

• Appliances found to be in use within a commercial environment, plus those which are subject to rental

agreements.

• Products of Electrolux manufacturer that are not marketed by Electrolux

Service and Spar

Service and Spare Parts

e Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning
0870 5 929 929

0870 5 929 929

0870 5 929 929
Your telephone call will be automatically routed to the Service Force Centre covering your postcode area.
For the address of your local Service Force Centre and further information about Service Force, please visit
the website at
www

www

www.servicefor

.servicefor

.serviceforce.co.uk

ce.co.uk

Before calling out an engineer, please ensure you have read the details under the heading “What to do if...”
When you contact the Service Force Centre you will need to give the following details:
1.

1. Your name, address and postcode.
2.

2. Your telephone number.
3.

3. Clear concise details of the fault.
4.

4. The model and Serial number of the appliance (found on the rating plate).
5.

5. The purchase date.
Please note a valid purchase receipt or guarantee documentation is required for in guarantee service calls.
Customer Car

Customer Car

Customer Care

For general enquiries concerning your Electrolux appliance, or for further information on Electrolux products
please contact our Customer Care Department by letter or telephone at the address below or visit our
website at www.electrolux.co.uk
Customer Care Department, Electrolux Major Appliances
Addington Way, Luton
Bedfordshire, LU4 9QQ

Tel:

el:

Electrolux

08705 950 950

AEG-Electrolux

08705 350 350

Zanussi-Electrolux

08705 727 727

1) Calls may be recorded for training purposes
For Customer Service in The Republic of Ir

For Customer Service in The Republic of Ir

For Customer Service in The Republic of Ireland please contact us at the addr

eland please contact us at the addr

eland please contact us at the address below:

ess below:

Electrolux Group (Irl) Ltd
Long Mile Road, Dublin 12, Republic of Ireland
Tel: +353 (0)1 4090751
Email: [email protected]