Troubleshooting device driver installation, Software and hardware are not synchronized, Troubleshooting – Ocean Optics ADC2000-PCI User Manual
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Troubleshooting
3 Troubleshooting
The following sections contain information on resolving some of the most common problems encountered when
using the ADC2000-PCI:
Troubleshooting Device Driver Installation
Issue:
After connecting the ADC2000-PCI to the PC, the Add New Hardware Wizard does not locate a device driver for
the ADC2000-PCI. Ultimately, a message appears stating that Windows has not installed a device driver.
Probable Cause:
You installed the ADC2000-PCI in the PC prior to completing the OOIBase32 software installation. The
ADC2000-PCI driver is installed as part of the OOIBase32 package. If you install the device prior to installing
OOIBase32, no device driver will be available for the ADC2000-PCI.
Resolution:
Obtain the “Correcting Device Driver Issues” document from the document library located at the following page:
An Older Version of OOIBase32 is Installed on the PC
Issue:
The PC you wish to use with the ADC2000-PCI has an older version of OOIBase32 installed on it.
Probable Cause:
Not applicable.
Resolution:
Install the latest version of OOIBase32 from the Software and Technical Resources CD. Alternately, you can
download the latest version from the Ocean Optics website at the following address:
You do not need to uninstall the older version first.
Software and Hardware are not Synchronized
Issue:
The software and hardware do not seem to be synchronized.
Probable Cause:
ADC2000-PCI Operating Instructions
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A variety of factors may have caused the hardware and software to fall out of synchronization.