Ocean Optics Torus Operating Instructions - Manual (Page 15)

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Chapter 3
Troubleshooting
Overview
The following sections contain information on troubleshooting issues you may encounter when using the
Torus Spectrometer.
Torus Connected to Computer Prior to Software
Installation
Windows Operating Systems
If you connected your Ocean Optics Torus device to the computer prior to installing your Ocean Optics
software application on a Windows platform, you may encounter installation issues that you must correct
before your Ocean Optics device will operate properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and
installation files.
Note
If these procedures do not correct your device driver problem, you must obtain the
Correcting Device Driver Issues document from the Ocean Optics website:
http://www.oceanoptics.com/technical/engineering/correctingdevicedriverissues.pdf .
Remove the Unknown Device from Windows Device Manager
► Procedure
1. Open Windows Device Manager. Consult the Windows operating instructions for your computer
for directions, if needed.
2. Locate the Other Devices option and expand the Other Devices selection by clicking on the "+"
sign to the immediate left.