dbx iEQ15 - Manual (Page 7)

3 iEQ User Manual
iEQ
Service Contact Information
If you require technical support, contact dbx Technical Support� Be prepared to accurately describe the
problem� Know the serial number of your device - this is printed on a sticker attached to the chassis� If
you have not already taken the time to fill out your warranty registration card and send it in, please do so
now� You may also register online at www�dbxpro�com�
Before you return a product to the factory for service, we recommend you refer to the manual� Make
sure you have correctly followed installation steps and operation procedures� For further technical
assistance or service, please contact our Technical Support Department at (801) 568-7660 or visit
www�dbxpro�com� If you need to return a product to the factory for service, you MUST first contact
Technical Support to obtain a Return Authorization Number�
No returned products will be accepted at the factory without a Return Authorization Number�
Please refer to the Warranty information on the following page, which extends to the first end-user�
After expiration of the warranty, a reasonable charge will be made for parts, labor, and packing if you
choose to use the factory service facility� In all cases, you are responsible for transportation charges to
the factory� dbx will pay return shipping if the unit is still under warranty�
Use the original packing material if it is available� Mark the package with the name of the shipper and
with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package properly� Ship
prepaid, not collect� Do not ship parcel post�
Warranty
1� The warranty registration card that accompanies this product must be mailed within 30 days after
purchase date to validate this warranty� You can also register online at www�dbxpro�com� Proof-of-
purchase is considered to be the responsibility of the consumer� A copy of the original purchase
receipt must be provided for any warranty service�
2� dbx warrants this product, when purchased new from an authorized U�S� dbx dealer and used solely
within the U�S�, to be free from defects in materials and workmanship under normal use and service�
This warranty is valid to the original purchaser only and is non-transferable�
3� dbx liability under this warranty is limited to repairing or, at our discretion, replacing defective
materials that show evidence of defect, provided the product is returned to dbx WITH RETURN
AUTHORIZATION from the factory, where all parts and labor will be covered up to a period of two
years� A Return Authorization number must first be obtained from dbx� The company shall not be
liable for any consequential damage as a result of the product’s use in any circuit or assembly�
4� dbx reserves the right to make changes in design or make additions to or improvements upon this
product without incurring any obligation to install the same additions or improvements on products
previously manufactured�
5� The foregoing is in lieu of all other warranties, expressed or implied, and dbx neither assumes nor
authorizes any person to assume on its behalf any obligation or liability in connection with the sale of
this product� In no event shall dbx or its dealers be liable for special or consequential damages or from
any delay in the performance of this warranty due to causes beyond their control�
Introduction