Cobalt Digital COMPASS 9822 Downconverter - Manual (Page 84)

3
Troubleshooting
3-52 9822 PRODUCT MANUAL 9822-OM (V4.1)
Troubleshooting Network/Remote Control Errors
Refer to Cobalt ® reference guide “COMPASS™ Remote Control User
Guide” (PN 9000RCS-RM) for network/remote control troubleshooting
information.
In Case of Problems
Should any problem arise with this product that was not solved by the
information in this section, please contact the Cobalt Digital Inc. Technical
Support Department.
If required, a Return Material Authorization number (RMA) will be issued to
you, as well as specific shipping instructions. If required, a temporary
replacement item will be made available at a nominal charge. Any shipping
costs incurred are the customer’s responsibility. All products shipped to you
from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Inc. Technical Support Department will continue to
provide advice on any product manufactured by Cobalt Digital Inc., beyond
the warranty period without charge, for the life of the product.
See Contact Cobalt Digital Inc. (p. 1-21) in Chapter 1, “Introduction“ for
contact information.
Audio not processed or passed
through card. • Input audio of type that
cannot be locked by 9822
card
• Embedded audio must be nominal 48 kHz
input.
Note: Although the Status Displays in Audio
Input Status function submenu tab will
show audio formats other than “Present,
Professional” as being locked (such as
“Present, Consumer”), in any case the
audio must be at nominal 48 kHz rate for
lock and processing to occur.
• Enable control not turned on • Group Enable button for Embedded Audio
Group 1/2 or Embedded Audio Group 3/4
function submenu must be turned on for
sources to be embedded into respective
embedded channels.
• Dolby-encoded pair not
recognized by downstream
devices/systems
• If framesync is enabled and using Input
Video as source, Audio SRC must be set to
Off to maintain integrity of Dolby pair for
downstream devices.
Table 3-4 Troubleshooting Processing Errors by Symptom — continued
Symptom Error/Condition Corrective Action