Moog Music SUB PHATTY - Manual (Page 42)

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SERVICE AND SUPPORT INFORMATION
MOOG LIMITED WARRANTY
Moog Music warrants its products to be free of defects in materials and workmanship for a period
of one year from the date of purchase. During the warranty period, any defective products will be
repaired or replaced, at Moog Music’s option, on a return-to-factory basis. This warranty covers
defects that Moog Music determines are no fault of the user. In countries outside of the USA, contact a
Moog authorized distributor listed on our web site (www.moogmusic.com) for service.
RETURNING YOUR PRODUCT TO MOOG MUSIC
You must obtain prior approval in the form of an RMA (Return Material Authorization) number from
Moog Music before returning any product. To request an RMA number call us at (828) 251-0090 or
email [email protected]. The Sub Phatty must be returned in its original packing. The
warranty will not be honored if the product is not properly packed. Send the product to Moog Music
Inc. with transportation and insurance charges paid.
MOOG MUSIC
160 Broadway St.
Asheville NC, 28801
WHAT WE WILL DO
Once received, we will examine the product for any obvious signs of user abuse or damage as a result
of transport. If the product has been abused, damaged in transit, or is out of warranty, we will contact
you with an estimate of the repair cost.
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do not have web access
please call (828) 251-0090 to register your instrument. Registering your instrument initiates your
warranty, ensures you receive the latest software updates, gets you the free editor/librarian, and gets
you a nifty sticker!
CARING FOR THE SUB PHATTY
Clean the Sub Phatty with a soft, slightly moist cloth only – do not use solvents or abrasive detergents.
Heed the safety warnings at the beginning of the manual. Don’t drop the unit. If you are shipping your
Sub Phatty to the factory for servicing, we recommend using the original shipping carton, or an ATA
approved Road Case.
AN IMPORTANT NOTE ABOUT SAFETY: Do not open the chassis. There are no user serviceable parts
in the Sub Phatty. Maintenance of the Sub Phatty synthesizer should be referred to qualified service
personnel only.