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Danze D423058 - Installation Manual User Manual

Page 12

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Warranty + Support

Hands Free Operation Trouble Shooting Guide

Danze faucets are covered by a manufacturer's "limited lifetime" warranty for manufacturing defects.

Tech Support
Toll Free Service Line
US : 1-888-328-2383
Canada : 1-800-487-8372
Website : www.danze.com

An object is detected and the red light is on but there is no water flow.
• Check all water connections.
• Check the electronic connections on control box under sink.
• Check the filter on the solenoid valve and clean as necessary.
• Check the spout nozzle and clean as necessary.

2.

There is no object within detection range, the red light is on but the water flows continuously.
• Check to see whether the manual valve handle is open.
• Check all water connections.
• Check the solenoid valve electronic connections.

3.

There is no object within the detection range but the red light is continuously on.
• After first turning the unit on it will go into programming mode automatically for a few seconds. The light will turn off automatically
after a few seconds.
• The unit is sensing a stationary object in front of the lens. This object may not be obvious to the user. The unit will reprogram itself
and the light will turn off after a few seconds.
• If the light stays on indefinitely, the electronic module may be faulty.

4.

The solenoid valve appears to be functioning incorrectly.
• Check all water connections.
• Check solenoid valve electronic connections.
• When placing a hand in front of the sensor, check whether there is an audible “click” from the solenoid valve.
• Check the filter on the solenoid valve and clean as necessary.
• Change the solenoid valve.

5.

The water flow is too low.
• Check to make sure that the hot/cold inlet valves are fully open.
• Check the filter on the solenoid valve and clean as necessary.
• Check the spout nozzle and clean as necessary.

6.

The mixed water does not have the desired temperature.
• Turn the handle on the water mixer to change temperature – more towards the red or blue range if the mixed water temperature is
too cold or too hot.
• Check hot and cold water hoses for proper connection.

7.

Hands free activated water run time.
• See installation instructions.

8.

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