VTech CS6124_-2-31 (without CHARGE LED) Manual - Manual (Page 58)

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Appendix
Troubleshooting
The answering system does not record messages.
Make sure the answering system is on.
When the answering machine memory is full, it does not record new messages
until some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (page 34).
To determine how many rings activate your voicemail, please contact your
telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
The messages on the answering system are very difficult to hear.
Press VOL+ on the handset or VOLUME/ on the telephone base to increase
the listening volume.
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it may be lost when the answering
system disconnects the call after the preset recording time.
If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording and
disconnect the call.
The answering system does not respond to remote commands.
Make sure your remote access code is correct (page 34).
Make sure you are calling from a touch-tone telephone. When dialing a number,
there should be tones. If there are clicks, then it is not a touch-tone telephone
and cannot activate the answering system.
The answering system may not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering
the code.
There may be interference on the telephone line you are using. Press the dialing
keys firmly when dialing.
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