Ohaus RA PRICE COMPUTING COMPACT SCALES Manual - Manual (Page 16)

EN-14 RA Series
7.2 Troubleshooting
The following table lists common problems, possible causes and remedies.
If the problem persists, contact Ohaus or your authorized Ohaus dealer.
Symptom Possible Causes Remedy
Scale will not turn on. AC power not connected to
scale or to outlet.
No power in outlet.
Battery discharged.
Connect scale to power.
Connect to different power outlet.
Replace battery.
Weight reading does
not stabilize.
Unstable environment.
Interference under pan or
sub-platform.
Ensure a stable environment.
Ensure that the weighing pan and
sub-platform are unobstructed.
Scale does not display
accurately.
Improper calibration. Calibrate the scale using proper
calibration weights.
------ Weight
display
Weight exceeds power-on
zero range
Remove excess weight from the
pan during power-on.
^^^^^^ Weight
display
Overload condition Reduce the load on the pan.
^^^^^^ Total Price
display
Price > 9999.99 Reduce the load on the pan.
uuuuuu Weight
display
Underload condition Install the pan.
Re-zero the scale.
”E 11“ displayed RAM error Turn the scale off and on again.
Return scale for service.
”E 16“ displayed ROM error Recalibrate the scale.
Return scale for service.
”E 18“ displayed EEPROM error Return scale for service.
”E 31“ displayed By-Count operation error Enter only up to 2 digits (99)
”E 33“ displayed Accumulation total price >
999.99 or the number of
transactions > 99
Clear accumulation memory and
start anew
”E 34“ displayed PLU number > 25 Enter correct PLU number: 1-25
“noPLu“ displayed PLU data not found Store data in the PLU number