AASTRA 620d for Aastra 400 User Guide EN - Manual (Page 35)

Supplementary features
eud-1291/1.0 – R1.0 – 01.2011
35
Call waiting on an internal user
You want to talk to an internal user. However, the person is busy.
As a result of your call waiting, the person hears a call waiting tone and your phone
number or name appears on his display. The user has the possibility of answering,
deflecting or rejecting your call.
Requirement: It is essential that the internal user has not barred the Call waiting func-
tion on his phone (for configuration see the Chapter
"Activating protection against
call types" , page 80 ).
Ask your system administrator whether the Call waiting function is enabled on the
system.
Answering call waiting
You are in a call and hear the call waiting tone. Another user is urgently trying to reach
you.
You can either answer, deflect or reject the call.
Call waiting User is busy:
Press the Call waiting softkey.
➔
You hear the dialling tone.
Note:
If the person rejects your call request or if call waiting is not possible, the call is,
depending on the system’s configuration, disconnected (busy tone) or for-
warded to a preconfigured destination.
Answer Answering the call:
Press the Answer softkey.
➔
The first call party is put on hold. You are now connected with the party who
initiated the call waiting.
Note:
For more detailed information on how to broker between callers or set up a
conference, please refer to the Chapters
"Brokering between an enquiry call
party and your call partner" , page 39 and "Making a conference call" , page 39
respectively.
Deflect
Deflect call:
Press the Deflect softkey.
Enter the user’s phone number and confirm with the Ok softkey.
➔
Call-waiting party is put through.