Acura 2009 RDX Navigation - Manual (Page 115)

Navigation System 115
Client Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 141 ).
• The Frequently Asked Questions
(FAQs) section (see page 133 ).
• The FAQs found on the online DVD
order site (see “Obtaining a
Navigation Update DVD”).
• For detailed questions regarding
HFL, audio, or other systems that
interact with the navigation system,
see the main vehicle Owner’s manual
or the Quick Start Guide.
• For traffic-related issues, see the
“Real-Time Traffic Display” section
(on page
22 ) and FAQs (on
page 133 ).
• Call Acura Client Services (see
“Acura Automobile Client Services”
on page
114 ).
• For database or POI issues, follow the
guidelines in the “Reporting Errors”
section (see page
114 ).
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service consultant. That way, the service
consultant can document the issue for
the factory to allow more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern. For
example, they only occur when you
enter a specific address, or when driving
on a certain road, or just when it’s cold.
This information is very useful to the
service consultant. Be patient, the
service consultant may be unfamiliar
with your specific issue.
Obtaining a Navigation
Update DVD
Acura is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated DVD or a
replacement DVD, call the Acura
Navigation Disc Fulfillment Center at
(888) 549-3798. You can also order
online by going to the Acura Store link
at www.acura.com.
NOTE:
• DVDs are not available at your
dealer. However, the dealer may order
a DVD for you as a courtesy. There is
no program for free DVD updates.
• The DVD order line staff cannot
answer technical questions regarding
navigation operation, coverage, or
POIs.
• Purchasing used discs from
alternative sources or online auctions
may cause operational problems since
they are likely to be imcompatible with
your current software.
2009 RDX
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