Xerox 7346 - Manual (Page 22)

20 WORKCENTRE 7346 EVAlUATOR GUIDE
uNrIvAlEd SErvICE ANd SuPPOrT
Behind every Xerox product is a large network of customer support
that’s unrivaled in the industry and available when you need it. Xerox
service professionals use leading-edge technologies to keep you up
and running. They’re even linked to the engineers who designed
your product, so you can be confident when you choose Xerox. And
Genuine XEROX
® supplies are always readily available.
TOTAl SATISFACTION GuArANTEEd
The exclusive Xerox Total Satisfaction Guarantee, recognized as
unique in the industry, covers every Phaser device that has been
continuously maintained by Xerox or its authorized representatives
under a Xerox express warranty or Xerox maintenance agreement.
You decide when you’re satisfied.
XErOX OFFICE SErvICES SuPPOrT
Asset Management Services
• Asset Optimization and Tracking — Process and tools to
optimize an enterprise’s office output infrastructure and
reduce hard costs
• Break-Fix Management — Single point of ownership and
management for break-fix service for all brands of office
output devices, regardless of manufacturer
• Supplies Management — Process and tools to procure,
monitor and replenish all document-related supplies
proactively
Imaging and Output Management Services
• Output Management — Single point of management
of office output from all output devices, regardless of
manufacturer
• Image Capture and Workflow — Cost-efficient solutions for
capturing, managing, retrieving and distributing information
into digital repositories
Support Services
• Technology Procurement and Deployment — A creative
and flexible end-to-end print/computer product acquisition
solution that uses a single-point-of-contact model while
lowering the total cost of acquisition
• Help Desk Services — A broad range of enterprise services,
managed through a centralized single point of contact and
delivered through either an on-site or off-site model
• End User Services — Microsoft software implementation,
IT project consulting, and customer education
Student/Patron Access Services
• Student and Library Patron Access — Custom designed and
implemented customer-managed solutions for student and
library patron print-access management
AddITIONAl INFOrMATION SOurCES
WorkCentre 7346 Multifunction Printer’s Front Panel:
• The front panel offers tools and information pages to
help with machine setup, feature selections, operational
problems, media feed and supply issues.
Customer documentation Contains:
• Installation Guide
• Quick User Guide
• Software and Documentation CD-ROM
• Registration Card
• Warranty Booklet
On the Web:
Visit www.xerox.com/office for:
• Product, supply and support information
• Downloading drivers
• Finding your local Xerox sales representative
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the same
troubleshooting Knowledge Base used by Xerox
Customer Support staff to provide the latest technical
information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
SuPPOrT ANd AddITIONAl INFOrMATION SOurCES