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Troubleshooting – Wacom DTU-2231 User Manual

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Index

Contents

Index

Contents

Interactive pen display

TROUBLESHOOTING

Most of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom
recommends you do the following:

1. If the Wacom driver failed to load properly, first perform the recommended action in any error message

that may appear on your screen. If that does not solve the problem, review the troubleshooting
procedures in this chapter.

2. If the pen display does not function properly, refer to the troubleshooting sections on the following

pages. See also

display troubleshooting

, or look in the

pen tablet troubleshooting

. Your problem may

be described there and you can try the solution offered.

3. Open the Wacom pen display Read Me file for any information updates. You can also check the

product FAQs (Frequently Asked Questions) on the Wacom web site for your region.

4. If you are having a compatibility conflict between the pen display and a new hardware or software

product, consider downloading an updated software driver. Wacom periodically updates the software
driver to maintain compatibility with new products. See

obtaining driver downloads

.

5. If you have tried the suggestions in this guide and still cannot resolve the problem, then contact Wacom

for Technical Support. See the

technical support options

and the Read Me file for information on where

to obtain support for your region.

Testing the interactive pen display
Testing your pen
Display troubleshooting
Pen tablet troubleshooting
Technical support options
Obtaining driver downloads

This manual is related to the following products: