Introduction, Organisation – Toshiba Strata CT Digital Business Telephone Solutions User Manual

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Strata CT ACD Supervisor November 2001

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Introduction

This guide is designed to provide instructions for the ACD Supervisor regarding the use of Automatic

Call Distribution (ACD) on Toshiba’s Strata CT system. It provides step-by-step instructions on how

to use the ACD Supervisor features. This guide does not provide instructions for the ACD Agent

features. See the Strata CT ACD Agent Guide for information about those telephone procedures.

Organisation

This user guide is divided as follows:

♦

describes each available ACD Supervisor feature button.

♦

provides a description and step-by-step operational procedure for each

individual ACD Supervisor feature.

♦

provides instructions for programming a sequence of steps or access codes to the

feature buttons.

♦

contains an overview of Safety Approval and EMC Compliance details.