Toshiba Strata CT Digital Business Telephone Solutions - Manual (Page 22)

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Strata CT ACD Supervisor November 2001
Logging In/Out Features
➤ To monitor Agent Status
1. Press Agent Status The number of agents logged in is
displayed.
YYY = Number of Agents logged in
…or [PDN] + #405 + XX . XX = ACD Group Number (01~16 for large systems and 01~08
for small systems)
2. Press Scroll . The agent’s status is displayed.
XXXX = Agent ID Number
WWWW = Agent telephone [PDN]
Z~Z = Agent Status, which can be:
♦ AVAIL (Available to receive ACD calls)
♦ UNAVAIL (Unavailable to receive ACD calls)
♦ AFTER CALL (After Call)
♦ TALK (Talking or holding on ACD Call)
♦ LOG OUT (Logged Out)
♦ PBX CALL (Talking or holding on a PBX Call)
Notes
♦
If the Agent’s status changes, the LCD changes to reflect
the new status.
♦
If an Agent is talking on a non-ACD call, the status is
displayed as AVAIL (Available) and ACD calls are
forwarded from the queue to the Agent.
NUMBER OF AGENTS
LOGGED IN : YYY
ID XXXX/NO. WWWW
STAT : ZZZZZZZZZZZZZ