Toshiba Strata CT Digital Business Telephone Solutions - Manual (Page 40)

32
Strata CT ACD Supervisor November 2001
Index
Night Transfer 19
night transfer lock 20
Reset Queue Alarm 21
Supervisor Auto Log In 22
Transfer to ACD Group 22
fixed buttons
Cnf ⁄ Trn 3
Spkr 3
flexible buttons 4
End of ACD Shift 4
Night Transfer/NT Lock 4
queue status 4
reset queue alarm 4
supvr auto log in 4
transfer to ACD group 4
H
Hold 3
L
log in/out
agent 12 , 24
log out status 9
supervisor 11 , 24
M
Message and Display 8
Mic button 3
monitor
ACD call 17 , 24
agent status 14
conference channels 17
queue status 15
N
night transfer
NT lock button 4 , 20
ringing (day, day 2, night) 19
P
PBX Call 9
Phantom [PhDN] buttons 5
Q
queue status 4 , 24
R
reset queue alarm 24
button 4
single alarm 21
two-layer alarm 21
S
soft keys 5
speed dial
agent status 16
queue status 16
Spkr button 3
supervisor auto log in 22
button 4 , 24
T
Talk 9
transfer to ACD group button 4 , 24
U
unavailable 9