Toshiba Strata CTX100 - Manual (Page 7)

Contents
Chapter 6 – Features
Strata CTX General Description 11/02
iii
Automatic Call Distribution (ACD) Server ......................................................................................... 38
Multiple Group Agent Login ......................................................................................................... 38
Skills-based Routing ...................................................................................................................... 38
Priority Queuing ............................................................................................................................ 38
Advanced Call Routing ................................................................................................................. 38
Agent Priority Routing .................................................................................................................. 39
Intelligent Announcements ............................................................................................................ 39
IVR Voice Assistant Open Database Connectivity (ODBC) Access ............................................ 39
Automatic Callback (ACB) .................................................................................................................. 39
Automatic Line Selection ..................................................................................................................... 39
Automatic Release ............................................................................................................................... 40
Automatic Release from Hold ....................................................................................................... 40
Automatic Release of Incoming Calls ........................................................................................... 40
Station Automatic Release ............................................................................................................. 40
Background Music (BGM) .................................................................................................................. 40
Call Completion ................................................................................................................................... 40
Call Forward ......................................................................................................................................... 41
Station Call Forward ...................................................................................................................... 41
System Call Forward ..................................................................................................................... 41
Call Forward Conditions ............................................................................................................... 41
Call Forward Destination ............................................................................................................... 42
Call Forward – Call Types ............................................................................................................. 42
Call Forward Remote ..................................................................................................................... 42
Call History .......................................................................................................................................... 42
Call Park ............................................................................................................................................... 43
Call Park Orbits ............................................................................................................................. 43
Park and Page ................................................................................................................................ 43
Call Pickup ........................................................................................................................................... 43
Call Waiting ......................................................................................................................................... 43
Caller Identification ............................................................................................................................. 44
ISDN Calling ID Name and Number ............................................................................................ 44
Camp on Busy ...................................................................................................................................... 44
Automatic Camp On ...................................................................................................................... 44
Off-hook Camp On ........................................................................................................................ 45
Cancel Button ....................................................................................................................................... 45
Centrex/PBX Compatible ..................................................................................................................... 45
Centrex Ringing Repeat ....................................................................................................................... 45
Classes of Service (COS) ..................................................................................................................... 45
Computer Telephony Integration (CTI) ............................................................................................... 46
Digital Telephone Integrated PC Interface .................................................................................... 46
Conference Calls .................................................................................................................................. 46
Conference On-Hold ...................................................................................................................... 46
Join Button ..................................................................................................................................... 46
Releasing from Tandem CO Line Connections ............................................................................. 46
Voice Mail Conference .................................................................................................................. 47
Continuous DTMF Tone ...................................................................................................................... 47
Credit Card Calling .............................................................................................................................. 47
CTX WinAdmin ................................................................................................................................... 47
Data Privacy ......................................................................................................................................... 47
Day/Night Mode – Auto Schedule ....................................................................................................... 48