Telenetics 2185 - Manual (Page 53)

Telenetics 2185
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When contacting Telenetics, you receive a Telenetics Return Material
Authorization (RMA) Control Number. This RMA Control Number
should be clearly marked on the return equipment shipping container(s)
for easy identification and faster service. The RMA Control Number is a
shipment control tool and does not affect the provisions of a Sales or
Lease agreement. You need to supply the following information for each
piece of equipment returned:
• Product Name and Description
• Product Serial Number
• Customer Order Number
• Failure Symptoms
When possible, include a purchase-order number for billing purposes.
After packaging the defective materials, ship them prepaid to:
Telenetics Corporation
25111 Arctic Ocean
Lake Forest, California 92630
Installations Outside the USA or Canada
Customers outside the USA and Canada should return defective units to
Telenetics Corporation at the above address. Before shipping the unit,
obtain a Return Authorization Number and the Return Procedure from
Telenetics Corporation. The Return Procedure outlines the appropriate
Canadian Customs documentation and information that must accom-
pany each return shipment.