Telenetics 2185 - Manual (Page 52)

Telenetics 2185
4-2
If all equipment in the network is functioning properly and anti-stream-
ing alarms are occurring, the probable cause is that the subchannel
devices are sending valid messages longer than 23 seconds. If this is the
case, disable anti-streaming.
RETURNING DEFECTIVE EQUIPMENT FOR
REPAIR
General Packing Information
When returning defective equipment to Telenetics or an authorized
Telenetics representative for repair, pack the equipment using the fol-
lowing guidelines.
1. Do not mark the equipment. Enclose a shipping list identifying each
item by serial/part number. Defective units should have tags attached
indicating product name and description, product serial number, cus-
tomer order number, the malfunction or failure indication, and the return
address.
2. Wherever possible, re-use the original packing material and shipping
container.
3. Secure movable and exposed parts before shipment so that they don't
come loose in shipment and cause or sustain damage.
4. Materials that are abrasive, flake-off or produce dust must not be used
for cushioning.
Installations in the USA
When returning defective equipment to Telenetics for factory repair,
customers in the USA should contact the Telenetics Return Services
Coordinator, at the following number, for return authorization and
instructions:
Tel: (949) 455-4000
Web site: http://www.telenetics.com