TROY Group 2015 Series - Manual (Page 48)

Section 4 Troubleshooting
Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A
4-2
Trouble-
shooting by
Symptom
(cont.)
600 dpi MICR font not used in MICR
line (an incorrect font such as Courier
or Times Roman was used instead).
No MICR font installed.
MICR mode disabled and an attempt
was made to use a TROY MICR font.
Software error.
MICR font requested orientation
(portrait or landscape) not installed in
the printer.
Non-TROY MICR font was used.
Font escape sequence coding error.
Install the TROY Font DIMM and
reprint the document.
Consult your software dealer.
Enable MICR mode by issuing the
appropriate escape sequence via your
check writing software.
Install the correct orientation of MICR
font via system DIMM.
Use the TROY MICR font or consult
the non-TROY MICR font
manufacturer for assistance.
Verify the escape sequence accuracy.
MICR clear band has magnetically
chargeable printing besides the MICR
line on front or backside of document.
Border, signature, or other printing
extends into MICR clear band on front
or back.
Laser-printed items extend into MICR
clear band on backside of the check.
Reformat your document design to
ensure nothing besides the MICR line
appears in the MICR clear band.
Reformat your document design or
other laser-printed items so that there
is no MICR information on the check.