RCA CC6151 - Manual (Page 83)

81
Limited Warranty
What your warranty covers:
• Any defect in materials or
workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
The warranty period for rental units begins
with the first rental or 45 days from date of
shipment to the rental firm, whichever comes
first.
What we will do:
During the initial 90 days
Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. There will be no cost
to you.
After the 90 days and within one year
Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. Parts will be
provided at no charge, but you will be
responsible for the cost of labor required for
the repair.
How you get service:
• Call 1-800-283-6503 and have your
unit’s date of purchase and model/
serial number ready. The model/serial
number information is on the bottom of
your camcorder.
• A representative will troubleshoot your
problem over the phone. If the
representative determines that you
should receive a replacement unit, you
will be provided with a Return
Authorization (RA) number and the
location of a nearby exchange point if
one exists. No returns will be accepted
without the RA number.
To receive a replacement Camcorder
before you return yours:
Option I
1. Provide your Discover, MasterCard,
or Visa account number and expiration
date to our phone representative. This
is for security purposes. If we receive
your unit, excluding all accessories,
within 14 days from the date you were
provided the RA number, only items
not covered by warranty will be
charged to your account. IF YOUR
UNIT IS NOT RECEIVED WITHIN
14 DAYS, THE SUGGESTED
RETAIL VALUE OF THE
CAMCORDER WILL BE
CHARGED TO YOUR CREDIT
CARD. This amount, less $10.00
handling, will be credited if the unit is
subsequently received.
2. We will send you a replacement unit.
3. Ship the unit back to us, excluding all
accessories, using the replacement
unit’s carton. Shipping instructions
will be included in the carton along
with your RA number which will
allow you to easily ship the unit back
to us. Make sure you insure your
shipment in case of damage or loss.
Include with the shipment:
• Evidence of purchase date, such as
a bill of sale to verify your unit’s
warranty eligibility.
• A brief note describing your
camcorder’s problem.
• Your name, address and phone
number.
Return transportation, storage, handling, and
insurance costs are your sole responsibility.
We accept no liability in case of damage or
loss.
Option II
1. We will send a replacement unit to the
exchange point.
2. The exchange location will notify you
of its arrival.
3. Take your unit, excluding all