Riverstone Networks RS 2100 - Manual (Page 12)

xii Riverstone Networks RS 2100 Switch Router Getting Started Guide
RIVERSTONE STANDARD WARRANTY
A. Product Warranty
i. RIVERSTONE warrants that each unit of Hardware Products will be free from defects in material and work-
manship for a period of one (1) year from the date of shipment.
ii. Breach of warranty will be enforceable against RIVERSTONE only if written notice of such breach is
received by RIVERSTONE within the applicable warranty period.
iii. If a warranty claim is invalid for any reason, PURCHASER will be charged for services performed and
expenses incurred by RIVERSTONE in repairing, handling and shipping the returned item.
iv. Expendable parts, such as fuses, lamps, filters, and other parts that are regularly replaced due to normal use
are excluded from this warranty.
v. As to replacement parts supplied for a Product or repairs performed to a Product during the original warranty
period for such Product, the warranty period on the replacement part or the repaired part shall terminate thirty (30)
days after shipment or upon the termination of the warranty period applicable to the original item, whichever is
longer.
vi. As to any out-of-warranty parts repaired, modified or replaced by RIVERSTONE at RIVERSTONE's regular
charges, the warranty period with respect to the material and workmanship hereunder shall expire thirty (30) days
after the date of shipment of said part.
B. Software Warranty. The only warranty RIVERSTONE makes to PURCHASER in connection with the Licensed
Materials is that the media upon which the Licensed Materials are recorded will be replaced without charge, if RIV-
ERSTONE in good faith determines that the media was defective and not subject to misuse.
C. Return to Factory.
i. If Parts, Products or Licensed Materials under warranty are claimed to be defective, RIVERSTONE must be
notified by PURCHASER prior to the return of said Part, Product, or Licensed Materials. Within ten (10) days of the
date of said notification RIVERSTONE will provide PURCHASER with a valid Return Material Authorization num-
ber, the location to which PURCHASER must return the shipment claimed to be defective, and the method of trans-
portation. In no event will RIVERSTONE accept any returned part or Product which does not have a valid Return
Material Authorization number.
ii. Within ten (10) days of receipt of notice from RIVERSTONE requiring return, PURCHASER shall deliver
said shipment to a carrier at PURCHASER's facilities as aforesaid.
iii. Within thirty (30) days of receipt of same, RIVERSTONE shall use reasonable efforts to fix or replace, at its
option, any defective Product or Licensed Material which RIVERSTONE has determined to be under warranty.
iv. Transportation costs relating to warranty claims will be borne by RIVERSTONE only in cases where repair
or replacement is made and authorized pursuant hereto, but any applicable duties will be paid by PURCHASER. If
no warranty repair or replacement was required, all transportation costs will be borne by PURCHASER. "Emer-
gency" transportation costs shall be borne by PURCHASER or its Customer.
D. Installation Warranty: RIVERSTONE warrants that all Installation Services rendered pursuant hereto shall be
accomplished in a good and workmanlike manner and shall be free of defects in workmanship for a period of ninety
(90) days from the date that such services were rendered.
E. General
i. The above warranties are for the benefit of and shall apply only to PURCHASER.
ii. RIVERSTONE's warranties shall not apply to any Product or Licensed Material which has been subjected to
accident, neglect, misuse, abuse, vandalism, negligence in transportation or handling, failure of electric power, air
conditioning, humidity control, causes other than ordinary use, or causes beyond RIVERSTONE's control, or if the
Product or Licensed Material was not properly maintained by PURCHASER during the warranty period.
iii. There shall be no warranty or liability for any Product or Licensed Materials which have been modified by
PURCHASER without RIVERSTONE's prior written approval.
iv. Parts or Replacement Products or Licensed Materials outside the scope of these warranties or with respect to
Product(s) or Licensed Material out-of-warranty will be furnished at the established charges of RIVERSTONE then