NETGEAR RangeMax Next Wireless PCI Adapter WN311B - Manual (Page 47)

Troubleshooting 4-1
v2.0, February 2007
Chapter 4
Troubleshooting
This chapter provides information about troubleshooting your WN311B Wireless PCI Adapter.
For information about connecting to wireless networks and the Internet, see
“Connecting to
Wireless Networks and the Internet” on page 1-6 .
Troubleshooting Tips
Use the information below to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at
http://www.netgear.com/support/main.asp .
Table 4-1. Troubleshooting Tips
Problem Action
The LEDs are not lit. The WN311B is not installed in the PCI slot properly or the
WN311B software is not loaded.
• Remove and reinstall the WN311B.
• Check the Windows device manager to see if the WN311B
is recognized and enabled. Reload the WN311B software, if
necessary.
• Try to install the WN311B in a different PCI slot in your
computer if one is available.
The wireless LEDs show an alternate blink
and the WN311B is not connected to an
access point. The WN311B is trying to connect to an access point, but
cannot.
• The access point may not be powered on.
• Or, the access point and the WN311B are not configured
with the same wireless parameters. Check the SSID and
wireless security settings.
I cannot connect to an access point.
The access point is available and there is
good signal strength. • If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the WN311B will
still be connected to the previous access point and you will
not be able to change to the WPA-PSK access point.
• If the access point is WEP protected (either 64 or 128 bit
encryption), you will be prompted to enter the WEP
encryption security information.