Troubleshooting mg 1000b – Nortel Networks IP Phone 2001 User Manual
Page 71

Additional phone features
71
Troubleshooting MG 1000B
MG 1000B can display error messages on-screen. The following table 
lists error messages and actions to correct the causes.
2. Using the
Navigation
keys, highlight
Resume Normal Mode
.
3. Press the
Select
key (the telephone
registers back to the Main Office).
Table 2: Troubleshooting MG 1000B
Display Message
Probable Cause
Action
Local Mode
Test Local mode.
Press the
Services
key, and then select
Resume Normal 
Mode
.
Network problem.
Contact system 
administrator if 
problem persists.
Local Mode
Invalid ID (1)
Gatekeeper unable to 
find endpoint from 
Branch User ID.
Notify system 
administrator.
Local Mode
Invalid ID (2)
Branch User ID not 
found in any 
equipped Terminal 
Number (TN).
Notify system 
administrator.
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