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Troubleshooting – Philips DVDR5590H User Manual

Page 86

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English

86

Problem

(Playback)

Solution

Troubleshooting

(continued)

Disc will not play.

The picture is distorted
or black and white during
playback.

There is picture or sound
interference with the TV
reception.

Distorted sound coming
from a connected hi-fi
amplifi er.

No surround sound from
the Coaxial/Optical
output.

Unable to display JPEG
pictures.

Unable to play DivX
movies.

– Insert the disc with the label facing up.
– The child lock is on. See ‘System Menu Options -

Playback settings - Child lock’ for details.

– Wrong region code. Check the rear or bottom of the

DVD recorder for the supported region code.

– There is no recording on the disc or wrong disc type.

See ‘Playback from Disc - Playable discs’ for details.

– Make sure the disc is not scratched or warped.

– The disc does not match with the TV colour system

standard (PAL/NTSC).

– The disc is dirty. Clean the disc.
– Sometimes a small amount of picture distortion may

appear. This is not a malfunction.

– Check that the antenna cable is plugged in fi rmly.
– Fine-tune your TV channel. See ‘System Menu Options -

Tuner settings - Manual install - Finetune’ for details.

– Do not connect any cables from this recorder to the

‘Phono’ input of your amplifi er.

– If you are playing a DTS CD, you must use the

COAXIAL or OPTICAL-DIGITAL AUDIO OUTPUT
socket of this recorder to connect to the Hi-Fi system
or amplifi er. If the Hi-Fi system or amplifi er does not
support DTS, distorted sound might occur.

– If this unit is connected to the TV through the HDMI

connection, there may be no surround sound on
Coaxial/Optical output, depending on the TVs audio
capabilities. In this case, press OPTIONS on the remote
control, go to Audio Output setting and set the { HDMI
audio } to { Disable }.

– This unit only supports pictures in JPEG-Exif fi le format,

using 4:2:2 or 4:2:0 chroma subsampling, with a
resolution not exceeding 4096 x 4096 (horizontal/
vertical). JPEG pictures that downloaded from the
internet or have been modifi ed using computer may not
be able to display properly.

– Ensure that the DivX fi le is encoded according to the

‘Home Theatre Profi le’ with the DivX encoder.

– Check that the DivX movie downloaded is a complete fi le.

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