Panasonic DMR-E500H - Manual (Page 76)

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Troubleshooting guide
TV Guide On Screen TM system (Continued) Page
Cannot receive some channels
displayed on the television
program list. ≥ Cable TV subscribers receive channel data for all available channels your cable TV provider
offers. In order to view all the channels, you’d also have to subscribe to all the channels. If
you are connected to an off-air antenna the channel data you receive often represents a
viewing area larger than you would typically be able to receive. Your location, the type of TV
antenna you are using and your distance from each station’s transmitting antenna will all
determine which channels are viewable from your location. Once you’ve determined which
channels can be received, all others can be removed from the television program list. Set
these channels to “OFF” in the CHANNEL EDITOR screen.
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Some of off-air or cable
channels are not listed on the
television program list and
even on the CHANNEL EDITOR
screen. ≥ Presently, the TV Guide On Screen TM system does not list all channels in any given
broadcast area. As a result, channels are selected primarily on a “majority rules” basis.
Channels with the highest potential viewership are given top priority.
≥ Data for local programming which is not provided to TV Guide’s data distribution network
would also not be available.
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The program highlighted
doesn’t match up with the
video window on the TV
screen. ≥ The data entered during the initial setup was incorrect or the channel line-up you selected
was incorrect. Select “Change system settings” menu and verify the data entered during
initial setup. If the settings are wrong, set up the TV Guide On Screen
TM system again.
≥ The station in question may have made recent program schedule changes and the TV Guide
On Screen TM system has not yet been updated.
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The unit doesn’t change
channels or it changes to the
wrong channel.
Some of channels are listed on
the wrong number.
≥ Data entered into the initial setup screen was done incorrectly. (e.g, The user entered the
wrong ZIP/postal code or selected the incorrect channel line-up.) Select “Change system
settings” menu and verify the data entered during initial setup. If the settings are wrong, set
up the TV Guide On Screen
TM system again.
≥ The cable company has not yet informed industry sources of their channel line-up changes.
Use the CHANNEL EDITOR feature to make adjustments.
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Two stations are received on
certain channels; morning and
evening programs differ. ≥ Such situations occur more frequently on cable TV. “Split” channels occur when the cable
provider may not have an adequate number of open channels and chooses to switch the
channel line to better suit the subscribers viewing habits. When a “Split” channel occurs,
program data for only one channel is usually provided.
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Cable TV box doesn’t change
channels with TV Guide On
Screen
TM system.
≥ The incorrect cable TV box brand code was selected during the initial setup. Select “Change
system settings” menu and verify the data entered during initial setup. If the setting is wrong,
set up the TV Guide On Screen
TM system again.
≥ The user has incorrectly connected or positioned the IR Blaster. Please reconnect or
reposition it.
≥ The cable TV box has no remote capability and is incompatible. Consult your service
provider.
≥ The user has an “after market” brand cable TV box which may be incompatible. Consult your
service provider.
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Cannot record a program. The
screen remains snowy or blue. If you do not connect a cable TV box
≥ The unit was not hooked up correctly. Please reconnect it.
≥ The user selected the incorrect channel lineup. Select “Change system settings” menu and
verify the data entered during initial setup. If the setting is wrong, set up the TV Guide On
Screen
TM system again.
If you connect a cable TV box
≥ The unit is not set to the correct output channel. Select “Change system settings” menu and
verify the data entered during initial setup. If the setting is wrong, redo setup correctly
choosing 03, 04 or whichever output channel is set by your cable system.
≥ The unit and/or cable TV box is hooked up incorrectly. Please reconnect it, or contact the
cable company for proper wiring procedure.
≥ The cable TV box was left OFF. The user should always leave the cable TV box turned on
and the unit turned off (when not in use).
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The SCHEDULE screen only
shows the channel number of
the program instead of the
program name. ≥ The time slot and channel for the scheduled program may have not yet received listings
information. Once updated information is received the program name will appear in the
SCHEDULE screen.
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7394en.book Page 76 Wednesday, March 30, 2005 9:45 AM