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Software installation problems – Palm m100 User Manual

Page 180

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Appendix B

Page 174

Software installation problems

Problem

Solution

The Palm Desktop
Installer Menu did not
appear when I inserted
the CD-ROM into my
Windows computer.

1. Click the Start button.

2. Choose Run from the Start menu.

3. Click Browse.

4. Locate your CD-ROM drive and

select the Setup.exe file.

5. Click Open.

6. Click OK.

I cannot install Palm
Desktop software with
Windows 95/98.

Try the following:
1. Disable any virus scanning software

on your computer.

2. Press

CTRL-ALT-DELETE

and end all

tasks except Systray and Explorer.

3. Make sure your computer has at

least 20MB of disk space available.

4. Delete all temporary files.

5. Run ScanDisk on your computer.

6. Reinstall Palm Desktop software.

I cannot install Palm
Desktop software on a
Macintosh.

Try the following:
1. Disable any virus scanning software

on your Macintosh.

2. Quit any open applications.

3. Make sure your computer has at

least 20MB of disk space available.

4. Reinstall Palm Desktop software.