Index
Mitel
®
Model 8560/8660 User Guide – Issue 12, October 2008
Page 49
A
Abbreviations 1-3
Account codes, using 3-25
Agent Help
accepting or rejecting 6-45
requesting 6-44
Agent, ACD hunt group 6-43
Answering calls 3-17
Audio problems 7-48
Automatic Access, using 3-17
B
Background music, listening to 2-10
Barge-in, using 6-45
Buttons
DSS/BLF 2-14
feature 1-5
C
Call Forward
Manual 4-30
System 4-31
using 4-30
Call logs, using 4-33
Callback, requesting 3-19
Caller ID information, displaying 4-30
Calls
answering 3-17
camping-on to endpoint 3-19
conference, placing 4-31
endpoint, queuing for 3-19
external, placing 3-20
forwarding 4-30
logs, using 4-33
muting the microphone 4-28
picking up (reverse transferring) 4-29
placing internal (IC) 3-19
recording 4-32
transferring 4-29
waiting 3-17
Camp-on, using 3-19
Changing
keymaps 2-15
the language 2-10
volume levels 2-9
Characters, entering dialpad 3-22
Codes
account 3-25
default system access 2-11
feature, default 2-12
Outgoing Call access 3-20
Comfort and safety tips 1-7
Conference calls
adding a party to 4-31
dropping out of 4-32
ending 4-32
placing 4-31
transferring 4-31
Connectors
endpoint 1-6
Contacts, information 7-47
Contrast, changing 2-10
D
Default
settings, returning the endpoint to 2-15
system access codes 2-11
Dialpad
buttons 1-4
characters, entering 3-22
Direct Station Selection/Busy Lamp Field (DSS/BLF) 2-14
Display
contrast, changing 2-10
name, changing 7-48
Diverting hunt group calls 6-45
Do-Not-Disturb, using 5-39
Index
