Lennox Hearth 8560 - Manual (Page 33)

Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Page 19
Answering and Placing Calls
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your endpoint. Contact your system administrator for a list of
extension numbers.
To place an internal call:
With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press the MUTE button to move the cursor backward, deleting the last digits
entered.
If you are using Handsfree Mode, listen for the double tone and then begin to speak.
If there is no answer or if the extension is busy, you can do the following:
• Request a callback (queue). See “Requesting a Callback (Queuing the Endpoint)” below.
• Camp-on to the busy extension. See “Using Camp-on” below.
• Use Off-Hook Voice Announce to contact the party. See “Off-Hook Voice Announce”
below.
• Leave a message. See “Leaving Messages at Other Extensions” on page 37 .
Requesting a Callback (Queuing the Endpoint)
When you request a callback (queue the endpoint), the system automatically calls to connect
you to the extension when it becomes available.
To request a callback:
If there is no answer or if the extension is busy, press (Special) followed by 6, and
then hang up. QUEUE REGISTERED FOR <name> appears. When the extension
becomes available, your extension rings.
To cancel the callback request:
Press 6. QUEUE REQUEST CANCELED appears.
Using Camp-on
Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb” on
page 39 .
To use Camp-on:
Stay on the line and wait for the extension to become available—do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.
Off-Hook Voice Announce
Off-Hook Voice Announce 2 allows you to talk to the endpoint user on his or her handsfree
speakerphone, even though the user already has a call in progress on the handset.
To use Off-Hook Voice Announce:
Do not hang up. After the busy signals stop, you are automatically connected and may
speak. (If you hear music or if the endpoint is in DND mode, your off-hook voice
announce call will not go through.) This feature is not available if your endpoint has the
Ring Intercom Always feature enabled.
2. Applies to Model 8560 only. This feature may or may not be enabled for your system.
NOTE This feature is not available on the Model 8660 endpoint.