Canceling scan jobs, Troubleshooting, Before you troubleshoot – Lexmark Prospect Pro208 User Manual
Page 20: Using the service center to solve printer problems, If troubleshooting does not solve your problem, Setup troubleshooting, Incorrect language appears on the display
5
Save the document as a PDF.
For Macintosh users
1
Load an original document faceup into the ADF or facedown on the scanner glass.
2
From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder.
3
Double-click Scan Center or All-In-One Center.
4
From the “What is being scanned?” area on the main screen, select a document type.
5
Customize the settings as needed.
6
Click Scan.
7
Save the document as a PDF.
Canceling scan jobs
Press
on the printer control panel, or click Cancel on the computer screen.
Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
•
Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.
•
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or
extension cords.
•
Make sure the printer is turned on.
•
Make sure the printer is securely connected to the host computer, print server, or other network
access point.
•
Check the printer for error messages, and resolve any errors.
•
Check for paper jam messages, and clear any jams.
•
Check the ink cartridges, and install new cartridges if necessary.
•
Use the Service Center to locate and solve the problem (Windows only).
•
Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Using the Service Center to solve printer problems
The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Service Center, use one of these methods:
Method 1
Method 2
If it appears on an error message dialog, click the
For additional assistance, use the Service Center
link.
1
Click
or Start.
2
Click All Programs or Programs, and then select the
printer program folder from the list.
3
Select Printer Home.
4
From the Support tab, select Service Center.
If Troubleshooting does not solve your problem
Visit our Web site at
•
Knowledgebase articles with the latest information and troubleshooting for your printer
•
Live online technical support
•
Contact numbers for telephone technical support
Setup troubleshooting
•
“Incorrect language appears on the display” on page 20
•
“Printhead errors” on page 21
•
“Software did not install” on page 22
•
“Print job does not print or is missing pages” on page 22
•
“Printer is printing blank pages” on page 23
•
“Printer is busy or does not respond” on page 23
•
“Cannot delete documents from the print queue” on page 23
•
“Cannot print through USB” on page 23
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
C
HANGE
THE
LANGUAGE
USING
THE
PRINTER
MENUS
1
From the printer control panel, press
.
2
Press the arrow buttons to scroll to Defaults, and then press
.
3
Press the arrow buttons to scroll to Set Defaults, and then press
.
4
Press the arrow buttons to scroll to Use Factory, and then press
.
20