Kodak A-61557 - Manual (Page 34)

32 A-61557 December 2006
Image quality issues Any number of image quality issues can be encountered during
scanning (i.e., heavy backgrounds, an image may have streaks or
fades, shaded lines on the rear image, etc.). Before calling Technical
Support, thoroughly clean your scanner using the recommended
cleaning procedures in the section entitled, “Weekly cleaning
procedures” in Chapter 4.
If you are experiencing skewed images, check to be sure that the entry
tray is fully seated.
Problem Possible Solution
553 No print head The check scanner may not be recognizing the ink cartridge for one of
the following reasons. Refer to the procedures in “Replacing the ink
cartridge” earlier in the chapter for proper installation procedures.
• Be sure the inkjet cartridge is properly installed.
• If it is, remove the cartridge and reseat it.
• Try installing a new inkjet cartridge.
If you have verified that the ink cartridge is installed correctly or have
replaced it, the ribbon connector may need to be reseated or the main
board may be bad.
• Contact Technical Support.
125 No scanner The scanner was not found during the application to scanner
initialization.
• Check the cable and power connections to be sure the USB cable and
power supply connections are securely in place.
• Try a different USB port.
• Verify that the PC has the proper drivers and scanner firmware files
installed.
• If you have recently disconnected the USB cable from the PC, be sure
you have installed it to the same USB port or reinstall the drivers as per
the installation instructions described in Chapter 2.
NOTE: Depending on which Windows operating system you have, XP or
2000), you may need to install the drivers on all USB ports.