Samsung P55 - Manual (Page 154)

1
Q
I have connected the headset, but I cannot hear
sound normally.
A1 If the Bluetooth headset is properly connected to
a computer, the Control Pane Sound Playback
Device changes to Bluetooth Audio (for a mono
headset) or High Quality Bluetooth Audio (for a
stereo headset). If the Sound Playback Device
in the Control Panel is not changed properly,
you may not hear any sound. Check the audio
settings in the Control Panel according to the
procedures below.
Configuring Sounds and Audio Devices in the
Control Panel
 Double-Click Start > Control Panel > Sounds and
Audio Devices.
 Select the Audio tab in the Sounds and Audio
Devices Properties window.
 Check if the Sound playback and Sound recording
device is set to Bluetooth audio (for a mono headset)
or High Quality Bluetooth audio (for a stereo headset).
A2 Some headsets cause sound to be played
intermittently depending on the Bluetooth
driver and the firmware version. Check your
Bluetooth driver and firmware versions and
download the latest versions by connecting to
Zaigen (www.zaizen.co.kr).
▶ Checking the Version
– Driver Version: In the Taskbar, right-click the
Bluetooth icon > Check the version in the
General tab.
– Firmware Version: In the Taskbar, right-click the
Bluetooth icon > Check the version in the
Hardware tab.
A3 Check if the headset is properly connected and is
operating normally.
A4 Check the volume settings of the headset and the
computer.
A5 If a multimedia application such as Windows
Media Player is running when connecting the
headset, the headset may not be connected or
recognized properly. Connect the headset first
and then launch a multimedia application.