SMC Networks SMCBR21VPN - Manual (Page 3)

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LIMITED WARRANTY
Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be free
from defects in workmanship and materials, under normal use and service, for the
applicable warranty term. All SMC products carry a standard 90-day limited warranty from
the date of purchase from SMC or its Authorized Reseller. SMC may, at its own discretion,
repair or replace any product not operating as warranted with a similar or functionally
equivalent product, during the applicable warranty term. SMC will endeavor to repair or
replace any product returned under warranty within 30 days of receipt of the product. The
standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering
new products within 30 days of purchase from SMC or its Authorized Reseller. Registration
can be accomplished via the enclosed product registration card or online via the SMC
website. Failure to register will not affect the standard limited warranty. The Limited
Lifetime warranty covers a product during the Life of that Product, which is defined as the
period of time during which the product is an “Active” SMC product. A product is
considered to be “Active” while it is listed on the current SMC price list. As new
technologies emerge, older technologies become obsolete and SMC will, at its discretion,
replace an older product in its product line with one that incorporates these newer
technologies. At that point, the obsolete product is discontinued and is no longer an
“Active” SMC product. A list of discontinued products with their respective dates of
discontinuance can be found at:
http://www.smc.com/index.cfm?action=customer_service_warranty.
All products that are replaced become the property of SMC. Replacement products may
be either new or reconditioned. Any replaced or repaired product carries either a 30-day
limited warranty or the remainder of the initial warranty, whichever is longer. SMC is not
responsible for any custom software or firmware, configuration information, or memory
data of Customer contained in, stored on, or integrated with any products returned to SMC
pursuant to any warranty. Products returned to SMC should have any customer-installed
accessory or add-on components, such as expansion modules, removed prior to returning
the product for replacement. SMC is not responsible for these items if they are returned
with the product. Customers must contact SMC for a Return Material Authorization number
prior to returning any product to SMC. Proof of purchase may be required. Any product
returned to SMC without a valid Return Material Authorization (RMA) number clearly