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Printing problems – Samsung CLX-6240 Series User Manual

Page 80

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80 _Troubleshooting

Printing problems

CONDITION

POSSIBLE

CAUSE

SUGGESTED SOLUTIONS

The machine

does not print.

The machine is not

receiving power.

Check the power cord

connections. Check the

power switch and the power

source.

The machine is not

selected as the

default printer.

Select Samsung CLX-6200

Series or CLX-6240 Series

as your default printer in your

Windows.

Check the machine for the following:

The front cover is not closed. Close the cover.

Paper is jammed. Clear the paper jam. See page

71.

No paper is loaded. Load paper. See page 36.

The toner cartridge is not installed. Install the

toner cartridge.

If a system error occurs, contact your service

representative.

The connection

cable between the

computer and the

machine is not

connected properly.

Disconnect the printer cable

and reconnect it.

The connection

cable between the

computer and the

machine is

defective.

If possible, attach the cable

to another computer that is

working properly and print a

job. You can also try using a

different printer cable.

The port setting is

incorrect.

Check the Windows printer

setting to make sure that the

print job is sent to the correct

port. If the computer has

more than one port, make

sure that the machine is

attached to the correct one.

The machine may

be configured

incorrectly.

Check the printer properties

to ensure that all of the print

settings are correct.

The printer driver

may be incorrectly

installed.

Repair the printer software.

See the Software section.

The machine is

malfunctioning.

Check the display message

on the control panel to see if

the machine is indicating a

system error.

The document size

is so big that the

hard disk space of

the computer is not

enough to access

the print job.

Get more hard disk space

and print the document

again.

The machine

selects print

materials from

the wrong paper

source.

The paper source

selection in the

printer properties

may be incorrect.

For many software

applications, the paper

source selection is found

under the Thin Paper tab

within the printer properties.

Select the correct paper

source. See the printer driver

help screen.

A print job is

extremely slow.

The job may be very

complex.

Reduce the complexity of the

page or try adjusting the print

quality settings.

Half the page is

blank.

The page orientation

setting may be

incorrect.

Change the page orientation

in your application. See the

printer driver help screen.

The paper size and

the paper size

settings do not

match.

Ensure that the paper size in

the printer driver settings

matches the paper in the

tray.

Or, ensure that the paper

size in the printer driver

settings matches the paper

selection in the software

application settings you use.

The machine

prints, but the

text is wrong,

garbled, or

incomplete.

The printer cable is

loose or defective.

Disconnect the printer cable

and reconnect. Try a print job

that you have already printed

successfully. If possible,

attach the cable and the

machine to another computer

and try a print job that you

know works. Finally, try a

new printer cable.

The wrong printer

driver was selected.

Check the application’s

printer selection menu to

ensure that your machine is

selected.

The software

application is

malfunctioning.

Try printing a job from

another application.

The operating

system is

malfunctioning.

Exit Windows and reboot the

computer. Turn the machine

off and then back on again.

Pages print, but

are blank.

The toner cartridge

is defective or out of

toner.

Redistribute the toner, if

necessary. See page 63.

If necessary, replace the

toner cartridge.

The file may have

blank pages.

Check the file to ensure that

it does not contain blank

pages.

Some parts, such as

the controller or the

board, may be

defective.

Contact a service

representative.

CONDITION

POSSIBLE

CAUSE

SUGGESTED SOLUTIONS