Sony PEG-TH55 User Manual

Page 74

Sony Personal Entertainment Organizer PEG-TH55 3-089-698-11 (1)

CLIE Organizer for PC does not start or cannot be
selected from the menu

B Is CLIE Organizer for PC properly installed on your computer?

The hardware or software of your computer may not be compatible with CLIE
Organizer for PC. Uninstall CLIE Organizer for PC and reinstall it.

B Is Palm™ Desktop for CLIÉ installed on your computer?

CLIE Organizer for PC cannot be installed before installing Palm™ Desktop for
CLIÉ on your computer.

HotSync Manager does not start.

(HotSync) is not

displayed in the task tray (Notification area) at the
bottom right of my computer window

B Reinstall Palm™ Desktop for CLIÉ.

If you still cannot perform the HotSync

operation

If you cannot solve your HotSync

operation problem by following the troubleshooting

tips in this manual, follow the procedure below.

Check if any “Unknown device” is listed in the Device Manager on your
computer.

Right-click [My Computer] and select [Properties] from the menu.
The System Properties window is displayed.

If you are using Windows 2000 Professional/Windows XP, click [Hardware].

Click [Device Manager].

Check if there is a device marked with

A device with such a mark is not operating normally. Contact the manufacturer of
the device to get information on the latest device drivers.

You cannot perform the HotSync

operation before you install Palm™

Desktop for CLIÉ on your computer
If you perform the HotSync

operation before you install the CLIÉ handheld drivers on

your computer, other drivers may be installed on your computer and a problem may occur
in your computer system.
Make sure you install Palm™ Desktop for CLIÉ before performing the HotSync

operation.

Note

This “Unknown device” may appear in the Device Manager only while your CLIÉ handheld tries
to connect to your computer. After your CLIÉ handheld has timed out and displayed an error
message on a window, it disconnects from your computer and this “Unknown device”, if it was
present, will disappear and you will not see it.