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Troubleshooting wireless remote control issues – Smart Technologies SBID Interactive Display 6052i User Manual

Page 44

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CHAPTER 5 – TROUBLESHOOTING

To interpret a

flashing red LED

If the LED flashes red six times, and then the LCD monitor turns off, the internal
temperature of the LCD monitor is higher than its normal operating temperature. Do
not turn on the monitor again until the internal temperature has reduced to its normal
operating temperature.

OR

If the LED flashes red more than six times, the LCD monitor could have detected a
component failure. Please contact

SMART technical support

. For contact infromation,

see Technical Support on page 49.

Troubleshooting Wireless Remote Control
Issues

To troubleshoot issues

with the remote control

1. Confirm that the wireless remote control is pointing at the wireless remote control

sensor.

2. Confirm that there are no object’s between the remote control and the sensor. For

more information on the optimum angle for the wireless remote control, see Using
the Wireless Remote Control
on page 23.

3. Confirm that there is no direct sunlight or strong illumination reaching the remote

control sensor of the LCD monitor, or when there is an object in the path.

4. Confirm that the remote control’s batteries are inserted correctly.

5. Replace the batteries.

6. For additional troubleshooting suggestions, see the NEC MultiSync S521 User’s

Manual (

document 145185

).