SATO MB400 - Manual (Page 6)

MB400 Quick Guide Pg 3
Considerations
Careful considerations must be given when selecting location of the printer, especially to
environmental considerations. To obtain optimum results from MB400, always try to avoid
operation locations influenced by:
• Direct or bright sunlight, as this will make the label sensor less responsive and may
cause the label to be sensed incorrectly.
• Locations which have extreme temperatures, as this can create electrical problems on
the circuits in the printer.
• The installed location of the printer should ideally be in areas free from dust,
humidity and sudden vibrations.
Consumables
Always use SATO recommended labels in MB400 printer. The use of incorrect material may
cause malfunctions of the printer and void the printer warranty.
MB400 Quick Guide Pg 16
Troubleshooting
The status of the printer is shown on the status indicator. To solve the problems, follow the
instructions in the table.
Status
(LED) Mode Details Cause Solution
Red After
power
input
1. Program
error
2. FLASH
ROM error FLASH ROM
reading/writing error 1. Replace the
substrate
2. Adjust the
program again
Open cover 1. Cover isn’t locked.
2. Cover micro
switch is not working
properly. 1. Lock the
cover.
2. Adjust the
micro switch.
Paper end Out of paper Set new labels
Red
(blinking) On-Line
Sensor error 1. Sensor level isn’t
accurate.
2. Sensor type
doesn’t match.
3. Label is
meandering.
4. Sensor position
isn’t accurate. 1. Adjust the
sensor level.
2. Adjust the
sensor type.
3. Reset the
labels properly.
4. Adjust the
position of the
sensor.
Red/
Orange
(blinking) On-Line Buffer over 1. Received data over
the buffer quota.
2. The protocol
between the printer
and host does not
match. 1. Adjust the
data amount at
the host side so
that it won’t
exceed the
buffering quota.
2. Match the
protocol.
Orange
(blinking) On-Line Print Head error The print head is
damaged
Replace the
print head
Orange/
Green
(blinking) On-Line Head
overheating
protection
Not an error. The
overheating
protection function The function
will deactivate
when the print