Troubleshooting – Sirius Satellite Radio TWILIGHT ISP2000 User Manual
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onyX has been designed and built to be trouble-free but if you experience a 
problem, try this:
•	 Check that all connections are firm and secure . 
•	 Make sure the vehicle power socket is clean and free of corrosion . 
•	 Make sure you have connected the onyX as described in this User Guide . 
Verify that the PowerConnect Power Adapter is plugged into the vehicle’s
cigarette lighter or power adapter socket, and that the LED on the 
PowerConnect Power Adapter is lit (on) . If not, your vehicle may need to be 
running to provide power to the socket .
If you see this on the screen:
Try this:
Acquiring Signal
• Make sure that the vehicle is outdoors with a
clear view of the sky .
• Make sure the Magnetic Mount Antenna is
mounted outside of the vehicle .
• Move the antenna away from any obstructed
area . For example, if you are parked in an 
underground garage, you should receive a signal 
after leaving the garage .
Check Antenna Connection
• Make sure that the antenna cable is firmly and
securely plugged into the PowerConnect Vehicle 
Dock . Make sure the cable is not bent or broken .
•	Turn onyX Off, then On, to reset this message . 
•	If the message persists, most likely the 
Magnetic Mount Antenna cable has been 
damaged . Replace the antenna .
Troubleshooting
