Problems and solutions – Insignia NS-2BRDVD User Manual
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Insignia NS-2BRDVD Blu-ray DVD Player
www.insignia-products.com
Problems and solutions
Power
Operation
What types of discs will my
player play?
Your player can play the following
discs:
• Blu-ray Disc-video
• DVD-video
• CD
• JPEG
• DVD-RAM (DVD video
recording format, AVCHD
format, and JPEG)
• DVD-R/RW (DVD video
format and DVD video
recording format)
• DVD-R DL (DVD video
format and DVD video
recording format)
• DVD+R
• DVD+RW
• DVD+R DL
Your player can also play CD-Rs
and CD-RWs that have been
recorded in one of the following
standards:
• CD-DA
• MP3/WMA
• JPEG
You must close the session when
you record CDs.
You cannot record discs with your
player.
Problem
Solution
Player switches to
standby mode
• If your player has not received a
signal for several seconds, it
automatically goes into standby
mode. This is a power-saving
feature. Press STANDBY/ON on
the front of your player to turn
your player on.
No power
• Make sure that the power cord
is plugged into a working power
outlet.
Problem
Solution
Remote control does
not work
• Make sure that you point the
remote control at the remote
control sensor on the front of
your player. For more
information, see “Remote
control range” on page 5.
• Make sure that there is no
obstruction between the remote
control and the remote control
sensor.
• Make sure that bright light does
not shine on the remote control
sensor. Bright light can interfere
with signal reception.
• Make sure that colored glass is
not in front of the remote
control sensor. Colored glass
can interfere with signal
reception.
• The batteries may be dead.
Replace the batteries.
Question
Answer
Player does not work
• If you see
, the action you are
trying is not allowed by your
player or the disc.
• A built-in safety device may
have been activated. Press
STANDBY/ON on the front of
your player to turn it off, then
turn it on again. If your player
still does not turn on, unplug
the power cord, wait about one
minute, plug it in again, then
press STANDBY/ON on the
front of your player.
• Condensation may have formed
inside your player. Turn off your
player and wait about two to
three hours for the
condensation to evaporate.
Playback will not start,
or playback starts then
stops
• Make sure that the disc is
inserted with the label facing
up.
• Make sure that the disc is not
dirty. To clean the disc, see
“Cleaning discs” on page 21.
• The disc may be blank or not
compatible with your player. For
a list of compatible discs, see
“Playable discs” on page 7.
Startup is slow
• Startup may be slow if the TV is
connected to the HDMI cable.
• Startup may be slow the first
time you plug in the power cord
or after a power failure.
Disc tray opens
automatically while
playing a disc
• Make sure that the disc is not
dirty or scratched. To clean the
disc, see “Cleaning discs” on
page 21.
• The disc may not compatible
with your player. For a list of
compatible discs, see “Playable
discs” on page 7.
• Try resetting your player. Press
STANDBY/ON, wait five
seconds, then press
STANDBY/ON again.
The player is on and
displays the start logo
and menu, but there is
no image from the disc
displayed
• Make sure that the disc is not
dirty or scratched. To clean the
disc, see “Cleaning discs” on
page 21.
• Try resetting your player. Press
STANDBY/ON, wait five
seconds, then press
STANDBY/ON again.
The player freezes
when reading a CD-R or
DVD-R
• Reset your player. When you
see “loading” on the screen,
press OPEN/CLOSE, remove the
disc and clean it, then try again.
Problem
Solution