International products, Technical support – Multi-Tech Systems MT5600DSVD User Manual
Page 74
MultiModemDSVD User Guide
D Warranty, Service, and Technical Support
69
A Returned Materials Authorization (RMA) is not required. Return shipping charg-
es (surface) will be paid by MTS. Please include inside the shipping box a description
of the problem, a return shipping address (must have street address, not P.O. Box), a
telephone number, and if the product is out of warranty, a check or purchase order
for repair charges.
Extended two-year overnight replacement agreements are available for selected
products. Please refer to our Overnight Replacement Agreement at
for details on rates and coverages. Please direct
your questions regarding technical matters, product configuration, verification that
the product is defective, etc., to our Technical Support department at 800 972-2439.
Please direct your questions regarding repair expediting, receiving, shipping, bill-
ing, etc., to our Repair Accounting department at 800 328-9717 or 763 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect installa-
tion, physical abuse, or user-caused damages are billed on a time-plus-materials basis.
International Products
Your distributor should contact Amex, Inc., for information about repairs for your
Multi-Tech product:
Amex, Inc.
2724 Summer Street NE
Minneapolis, MN 55413
U.S.A.
Tel: +612 331-3251
Fax: +612 331-3180
Please direct questions regarding technical matters, product configuration, verifica-
tion that the product is defective, etc., to our Technical Support department nearest
you, listed at
. When call-
ing the U.S., please direct questions regarding repair expediting, receiving, shipping,
billing, etc., to our Repair Accounting department at +763 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-
materials basis.
Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to
help you get the most out of your Multi-Tech product. If you have any questions
about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763
785-3500 (international and local). Please have modem information available. You
can also contact Technical Support by e-mail at the following addresses:
U.S., Canada & Europe:
France:
India:
U.K.: