Motorola 9500 - Manual (Page 208)

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You can’t make
international calls.
• Have you included the relevant codes? Press and
hold the
0 key to display the international dialing
prefix ( + ) and then enter the appropriate country
code followed by the phone number.
• If you are in cellular mode, some service providers
automatically bar the ability to make international
calls.
Contact your service provider.
• Are you in a CDMA/AMPS cellular mode? You must
map the international access code in order to use
the
0 key to display the international dialing
prefix ( + ).
Your phone won’t
unlock.
• Have you inserted a new SIM card? Enter the new
PIN code.
• Do you have a replacement phone? Enter the default
phone unlock code —1234.
• Have you forgotten the unlock code? Press M to
change the unlock code (you need your security
code).
Your PIN is
blocked. Enter the PIN unblocking code or contact your service
provider.
Your PIN2 is
blocked. Enter the PIN2 unblocking code or contact your service
provider.
Your SIM card
won’t work.
• Is the card inserted the correct way?
• Is the gold chip visibly damaged or scratched?
Return the card to your service provider.
• Check the SIM and phone contacts. If they are dirty,
clean them with an antistatic cloth.
You can’t access
your messages.
• Are you in the correct mode? If you do not have a
GSM cellular cassette installed, you must be in
satellite mode to access your messages.
• Is your GSM Cellular Cassette inserted? In order to
access messages from cellular mode, you must
have a GSM Cellular Cassette inserted.
You can’t cancel
Call Forwarding or
Call Barring.
Wait until you are in an area with good network coverage
and try again.
The
o
symbol
is flashing.
There is not enough memory available to store another
message. Use the Messages menu to delete one or more
messages.
Problem Solution