Metrologic Instruments MS9535 User Manual

Page 34

ROUBLESHOOTING

UIDE

(

CONTINUED

)

Symptoms Possible

Causes

Solution

Scanner beeps
at some bar
codes and NOT
for others of the
same bar code
symbology

The aspect ratio of
the bar code is out of
tolerance

Check print mode. The type of
printer could be the problem.
Change print settings. i.e. change
to econo mode or high speed.

Scanner beeps
at some bar
codes and NOT
for others of the
same bar code
symbology

The bar code may
have been printed
incorrectly

Check if it is a check
digit/character/or border problem.

Scanner beeps
at some bar
codes and NOT
for others of the
same bar code
symbology

The scanner is not
configured correctly
for this type of bar
code

Check if check digits are set
properly.

Scanner beeps
at some bar
codes and NOT
for others of the
same bar code
symbology

The minimum symbol
length setting does
not work with the bar
code

Check if the correct minimum
symbol length is set.

The unit scans
the bar code but
there is no data

Configuration is not
correct

Make sure the scanner is
configured for the appropriate
mode.

The unit scans
but the data is
not correct

Configuration is
correct

Make sure that the proper PC type
AT, PS2 or XT is selected. Verify
correct country code and data
formatting are selected. Adjust
inter-character delay symptom.

Alpha
characters show
as lower case

Computer is in Caps
Lock mode

Enable Caps Lock detect setting
of the scanner to detect whether
the PC is operating in Caps Lock.