Gateway PC - Manual (Page 93)

Technical support resources 89
Technical support resources
Gateway offers a wide range of customer service, technical support, and
information services. If you have questions or problems, contact the Gateway
service that is most appropriate for your needs:
Resource Service description How to reach
Automated
troubleshooting
system (ATS) Use an automated menu system and your
telephone keypad to find answers to
common problems. 800-846-2118 (US)
877-709-2945 (Canada)
Fax on demand
support Order a catalog of documents on common
problems, then order documents by
document numbers. The documents will be
faxed to you. 800-846-4526 (US)
877-709-2951 (Canada)
Gateway
fee-based
software tutorial
service Get tutorial assistance for software issues
billed by the issue or by the minute. 800-229-1103 (by issue)
900-555-4695 (by minute)
World Wide Web Access a variety of online information about
Gateway, its products, and its software and
hardware manufacturers. www.gateway.com/support
E-mail support
services Get help by submitting an e-mail form to one
of the Gateway support services. Complete
an e-mail form, then click Submit at the
bottom of the form. Your e-mail goes to an
online service representative who will assist
you as quickly as possible. http://www.gateway.com/
support/contact/index.shtml
Gateway Client
Care Talk to a Gateway Client Care
representative about a non-tutorial support
question. Make sure you are at your
computer where you can try troubleshooting
ideas with the technician. Be prepared to
explain the problem including error
messages you have received or steps that
you have taken to solve the problem. Have
your e-mail address, name, customer ID or
order number, serial number, and system
information available. 800-846-2301 (US)
888-888-2032 (Canada)
07334.book Page 89 Friday, December 29, 2000 10:23 AM