GMC 2009 Acadia - Manual (Page 401)

STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for the
review of the facts involved by an
impartial third party arbiter, and may
include an informal hearing before
the arbiter. The program is designed
so that the entire dispute settlement
process, from the time you file
your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/gmc
Information and services customized
for your specific vehicle — all in
one convenient place.
• Digital owner manual, warranty
information, and more
• Online service and maintenance
records
• Find GMC dealers for service
nationwide
• Exclusive privileges and offers
• Recall notices for your specific
vehicle
• OnStar ® and GM Cardmember
Services Earnings summaries
Customer Assistance Information 7-3