Genie 3681036666 - Manual (Page 11)

11
General Troubleshooting
Problem What To Do
Opener does not run 1 . Check Lock switch on Wall Control Installation Poster .
from Wall Control 2 . Check Power Source:
• For Grounded Plug Connection .
– Plug a lamp into the electrical outlet used for the door opener .
a . If lamp lights, power source is good .
b . If lamp does not light, check fuse or circuit breaker .
• For Permanent Wiring Connection .
– Check fuse or circuit breaker .
3 . Check connections (see Wall Console Installation on Installation Poster):
• At Power Head Terminals and Wall Control .
Door Opener starts 1 . Check Wires to ensure that they are not cut (Staples can cut insulation and short Wires)
for no apparent reason Replace any shorting Staples and shorted Wires .
2 . Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver’s memory
and reprogram for remaining remote controls . (See Erase All Receiver Memory on page 8) .
3 . Ensure that no Buttons are stuck “pushed-in” on Wall Console or any Remote Controls .
Door starts down, then 1 . Check Close Limit Switch setting (page 7 and poster) . Adjust as needed .
stops before it is 2 . Check Force Setting (pages 7) . Adjust as needed .
completely closed 3 . Check for shorted wires .
Door starts down, then 1 . If a new installation, check Door Arm position .
stops and goes back up 2 . Check operation of Contact Reverse function .
3 . Check Safe-T-Beam® System for beam obstruction or misalignment of Lenses .
4 . Check Safe-T-Beam® System diagnostic code .
5 . Check Close Force adjustment (see Set Limit Switches and Force Controls on pages 7) . Adjust as needed .
6 . Check garage door for binding .
Door will only run closed 1 . Check Open Limit Switch for a short circuit and for proper wiring .
2 . Check Open Force adjustment (see Set Limit Switches and Force Controls on pages 7) . Adjust as needed .
3 . Check condition of garage door and door spring(s) .
4 . WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie
Factory Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE .
5 . Check Position of Lock Switch on Console .
Door will only run open 1 . Check Safe-T-Beam® System as detailed in the Safe-T-Beam® System Self-diagnostic Troubleshooting Chart
(page 10) .
2 . Check Close Limit Switch for a short circuit and for proper wiring .
3 . Check Close Force adjustment (see Set Limit Switches and Force Controls on pages 7) . Adjust as needed .
Lights will not turn off 1 . Disconnect Wires connecting Pushbutton to Power Head (see Pushbutton Installation on poster) .
Check their condition and either replace or reconnect .
2 . Until a replacement Wall Console can be obtained, disconnect Wall Console and use only Remote Controls
or Wireless Keypad to operate Opener .
3 . Check for non-compatible wall control .
Door starts up, 1 . Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
but stops before it is balanced as detailed in Maintenance Section .
completely open 2 . WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie Factory
Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE .
3 . Check Open Limit Switch for a short circuit and for proper wiring .
4 . Check Open Force adjustment (see Set Limit Switches and Force Controls on pages 7) . Adjust as needed .
Operator runs, but door 1 . Ensure Carriage Assembly is engaged to Carriage Slide (see Install Carriage Assembly onto Rails on Installation Poster) .
does not move 2 . Check Force adjustment (see Set Limit Switches and Force Controls on pages 9 and 10) . Adjust as needed .
Wall Console Vacation 1 . Ensure Carriage Assembly is in contact with Close Limit Switch .
Lock function does 2 . Check when door is fully closed, that Carriage activates Close Limit Switch . If not, adjust position of Close
not work Limit Switch (See pages 7) .
Noisy Operation
1 . Be sure all fasteners are tight .
2 . Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
balanced as described in Maintenance Section (page 10) .
For Help, call 1-800-35-GENIE or visit www.geniecompany.com