Gateway E-6500 - Manual (Page 71)

66 www.gateway.com
Chapter 6: Troubleshooting
Troubleshooting
Add-in cards
The computer does not recognize an add-in card
■ Shut down and restart your computer.
■ Make sure that you have installed the required software. For more information,
see the documentation that came with your add-in card.
Audio
Audio troubleshooting is covered under “Sound” on page 80 .
CD or DVD drives
The computer does not recognize a disc or the CD or DVD drive
■ Make sure that the disc label is facing up, then try again.
■ Try a different disc. Occasionally discs are flawed or become scratched and cannot
be read by the CD or DVD drive.
■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify
your drive type, see
“Identifying drive types” on page 38 .
■ Your computer may be experiencing some temporary memory problems. Shut
down and restart your computer.
■ Some music CDs have copy protection software. You may not be able to play these
CDs on your computer.
■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 50 .
■ Make sure that the drive is configured correctly by following the instructions in
the drive documentation.
■ Reinstall the device driver.
8510809.book Page 66 Monday, June 13, 2005 7:29 AM