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Flowchart, 6—no video, Part 1 – HP TC4400 User Manual

Page 40: Flowchart 2.6—no video, part 1

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2–12

Maintenance and Service Guide

Troubleshooting

Flowchart 2.6—No Video, Part 1

A

N

Stand-alone

or docking

device?

No video.

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)
2. Display
3. System board

Internal or

external

display*?

Adjust

brightness.

Video OK?

Done

Docking Device

Internal

Stand-alone

External

Adjust

brightness.

Video OK?

Done

Y

Press lid

switch to ensure

operation.

Video OK?

Done

Y

N

Video OK?

Done

Done

N

Check for bent

pins on cable.

Try

another
display.

Internal and

external

video OK?

Replace

system

board.

Y

Y

N

N

*NOTE: To change from internal to
external display, use the hotkey
combination.

Y

Go to

“Flowchart

2.7—No Video,

Part 2.”

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